What HR can do about revenue problems |
Fresh from my Modern People Leader (MPL) podcast with Daniel Huerta and Stephen Huerta ποΈ β Iβve pulled out the bite-sized takeaways you can use right away. |
If youβve ever been stuck debating solutions, drowning in to-doβs or quietly wondering where the revenueβs leakingβ¦ hereβs your quick-apply toolkit (with a dose of inspiration). |
MPL podcast #252 | What HR can do about revenue problems & flipping the HR pyramid |
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π Sharing good news |
βWow, this stuff really works.β |
One HR leader from my STEP UP Bootcamp took a founder conversation that had been stuck in two weeks of solution debatesβ¦ and resolved it in two minutes by reframing around the problem. Thatβs the power of alignment: fix the problem first, then talk solutions. |
π‘ The big idea summarised |
Most HR teams at 50β500 people are drowning because of 3 traps: |
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When you feel that pull, anchor to the only 3 priorities a for-profit business has: Build product, sell product, make revenue and profit. |
Start there. Everything else ladders up βso thatβ¦β (Ulrichβs first principle still holds). |
πMicro-frameworks (save these!) |
PIC (Problem β Impact β Cause): stop debating solutions; align on the problem first. Amazonβs Working Backwards: write the press release for the dream outcome, then design. 3Cβs: Clarity, Consistency, Context. Aim for those in every plan and message. Stop over-functioning: if youβre always the admin, the system will treat you like one.
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π₯·π» One-liners to steal this week |
Ask why until itβs uncomfortable. Prioritise ruthlessly (and say no cleanly). Add βso thatβ to every HR sentence.
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π€ Not sure you want to steal this oneβ¦ |
Two lines youβll never see on a corporate slide β but yes, I said them: |
βSame shit, different pile.β Because whether itβs headcount growth, AI adoption or performance reviews β the traps donβt change, they just show up wearing new clothes. |
βDonβt just throw shit on the wall.β Rolling out more initiatives without diagnosing the real problem isnβt strategy. Itβsβ¦ well, wall art. |
File these under: brutally honest, oddly useful. |
π BTS with JooBee: Why I wrote newsletter #46 |
I wrote this one in anger after hearing: βIsnβt it too much to expect HR to be commercial?β and βThey just need to handle firing well.β |
No. Business problems are often people problems. We influence revenue when we stop staying in our lane and start from a business lens. |
π Newsletter #46 expanded: If revenue is off this quarterβ¦ |
Do this in the next 72 hours. |
1οΈβ£ Lock time with a revenue owner (Founder, CRO, CMO, Head of CS/Product). |
Ask one question: βWhere is revenue leaking?β |
Swipe file: Email script to start the right convo Subject: Quick sync, whereβs revenue leaking? Hi [Name], Can we do 20 mins this week? I want to understand where revenue is leaking right now (conversion, churn, delivery speed, expansion). Iβm mapping βso thatβ actions from my side and want to target what will move the needle fastest. If helpful, Iβll draft a one-pager after with trade-offs and owners. Thanks, [You] |
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2οΈβ£ Stay out of the how. Go deeper on why until itβs uncomfortable. Common leak patterns: |
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3οΈβ£ Use βso thatβ to tie your work directly to the leak. For example: |
βAdjust CS incentives so that expansion revenue increases by Q4.β βFix onboarding so that new hires hit quota in half the time.β βCreate team rituals so that release cadence increases.β
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4οΈβ£ Pick the smallest action with the biggest impact. Ruthless prioritisation is a leadership behaviour, not a box-ticking exercise. |
5οΈβ£ Flip your time pyramid. Reduce ops drag (automate, streamline, delegate) so you can spend more time on levels 2 β 4 of the HR Hierarchy of Needs. |
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Keep the lights on β enable this yearβs strategy β prepare for the future β design to scale 10Γ without linear cost growth. |
6οΈβ£ Enforce the 3-chase rule. You chase leaders a maximum of 3 times for HR tasks. No deadline extensions. If it still breaks, fix the system β not your calendar. |
π§ Listen now |
I unpacked all of the above (and more) on the MPL podcast with Daniel and Stephen β including the HR hierarchy of needs, the 3 traps and why partnering with CTOs made me a stronger commercial HR leader.
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π©π»βπ³ Whatβs cooking |
STEP UP Bootcamp: A 5-week accelerator for HR leaders ready to step out of the HR lane and into the role of strategic growth driver. The final cohort of the year kicks off 13 Nov. STEP UP Boardroom: An exclusive community for HR leaders who refuse to stay in their lane and think commercially at the exec table. Join the wait list. STEP UP MBA for HR leaders: Iβve kept this one under wrapsβ¦ but expect a Q4 drop π.
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With love, Joobs π |
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