People who, like me, started working in the 2000s didn’t have the opportunity to pursue formal education (there weren’t many options available) and had to rely on books, blogs from industry leaders, and connecting the dots on our own as best as we could.
It’s from her excellent en la interfaz, the Interaction Design knowledge base she is building (in Spanish, translation mine).
When I say design research I mean asking and answering questions in a systematic way in order to make more intentional and informed decisions about planning and creating new things and ways of doing things.
With the new year, maybe you are thinking of improving bits of how your company operates.
Stefan Smalla, founder and CEO of furniture ecommerce Westing says that a “company operating system exists, whether built intentionally or accidentally, so better to work on it with purpose”. If you’d like to build your company OS and you need some inspiration, his public Google Slides example is a good place to start. You will find a collection of principles, performance indicators, good practices and rituals, which is often a better name than meetings, because nobody says “this ritual could have been an email”.
By the way, do you take notes in meetings? I used to have a very good manager who seldom did. He said if something was important he’d remember it, and if it wasn’t, what was the point anyway.
You should be smart enough to remember this. If you’re not smart enough to remember this, you shouldn’t be in this meeting’.
This quote credited to Steve Jobs puts it more bluntly. (I tend to distrust the level of accuracy in these quotes, especially when they are memories of something someone heard nearly 30 years ago, but my clipping above includes an interesting distinction that Apple implicitly makes between financial metrics and product metrics).
How you do things is not as important as why you do them and what you or others get out of it. That’s why I have always clashed with some Agile practitioners who are too focused on checking methodology boxes.
What we have not learned well enough yet as an industry is the difference between methodology and mindset. It’s the mindset of learning and adapting that’s really important. Some of us have it, but (…) prescriptive agility (…) unfortunately is (…) a throwback to the 90s
One of my tech-bro-guilty pleasures is listening to Brian Chesky, Airbnb CEO, who I always find inspiring. He offers a simple formula to impactful work: “if you want people to work hard, have a launch deadline, make the goal crazy ambitious and check progress every week”.
But sometimes — as this description of eating a pastrami sandwich at Katz’s deli accurately portraits — how something is done matters, especially when it’s customer-facing:
Bits of what in theater is called “business” are more than half the pleasure: the ticket, the turnstile, the wait at the counter, the pepper-crusted preview slice offered for your approval, the cash tips you stuff into a plastic quart takeout tub. Pastrami ordered and eaten at Katz’s is both a meal and a ceremony, one that can turn tourists into New Yorkers and New Yorkers into tourists.
Is it South? One of the things I’ve always struggled with in U.S. geography is the concept of ‘South’: how is Delaware South but New Mexico not South? Since 1950, the United States Census Bureau defines four statistical regions, with nine divisions. Here’s their handy map.
What’s your definition of happiness? Here’s Alfred Hitchcock’s (video, 00:20):“A clear horizon. Nothing to worry about on your plate. Only things that are creative and not destructive”.
Do you ever wake up in the middle of the night after hearing your own brain snap? I do. It may happen to about 14% of us, it’s said to be harmless, and it’s called Exploding Head Syndrome.
That’s all for now. If you enjoyed reading, please share this link with someone who will enjoy it too.
And know that I will keep collecting stuff over on my Tumblr!